Responsible Gaming
at 99bdt

At 99bdt, we believe that online gaming is a form of entertainment — and like all forms of entertainment, it should remain enjoyable, voluntary, and within each player's personal means. We are committed to operating our platform in a way that actively supports player wellbeing and minimises the risk of gambling-related harm for players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, and beyond.

Responsible gaming is not a box we tick. It is embedded into the way 99bdt is built, staffed, and operated. From the moment a new player registers, our systems are designed to encourage informed decision-making and to make it easy to set boundaries. We provide the tools, we keep them accessible, and we make sure our team knows how to respond when a player needs help.

We also recognise that problem gambling does not always look the same for everyone. Some players experience difficulties gradually over months; others may find a single session escalates unexpectedly. Our goal is to build an environment where help is available at every stage — before problems begin, while they are emerging, and when a player needs to step back entirely.

Every feature described on this page is available to all registered 99bdt players at no charge. There is no application process and no waiting period for protective measures. If you want to set a limit, activate a time-out, or request self-exclusion, contact our support team at any hour via live chat or email and the measure will be applied immediately.

99bdt operates an 18+ only platform. No person under the age of 18 may open an account, deposit funds, place bets, or access any real-money game or sports betting market on 99bdt. This policy is strictly enforced and applies to all players regardless of location within Bangladesh.

Age is verified at multiple points in the player journey. During registration, players are required to confirm they are 18 years of age or older. When a withdrawal request is submitted, or when our automated risk systems flag an account for review, players must complete a Know Your Customer (KYC) identity check that includes documentary proof of age. Acceptable documents include a valid National Identity Card (NID), passport, or birth certificate alongside a government-issued photo ID.

Accounts that cannot verify age are suspended pending document submission. If verification reveals the account holder is under 18, the account is permanently closed, any funds deposited by the minor are returned via the original payment method (bKash, Nagad, or other), and any winnings generated are forfeited.

99bdt provides a suite of practical, easy-to-activate tools that put control firmly in the hands of our players. These tools are free, confidential, and can be activated at any time by contacting our 24/7 support team. There is no stigma attached to using them — in fact, we encourage all players to set at least one limit as a baseline habit when they join the platform.

Problem gambling develops gradually and can be difficult to recognise from the inside. It does not always involve large sums of money — the defining feature is that gambling is causing harm to the individual, their finances, their relationships, or their mental wellbeing, regardless of the amounts involved. Understanding the warning signs is the first step toward getting the right support.

The following signs may indicate that gambling has moved beyond entertainment and is becoming a problem. If you recognise several of these patterns in your own behaviour, or in the behaviour of someone you know, we encourage you to reach out to our support team or to one of the external resources listed in the Support section of this page.

Self-exclusion is the most comprehensive protective measure available on the 99bdt platform. When a player self-excludes, their account is immediately and completely suspended for the chosen duration. During the exclusion period, the player cannot log in, cannot place bets, cannot make deposits, and will receive no promotional or marketing communications from 99bdt.

Self-exclusion periods available on 99bdt are: 6 months, 1 year, 2 years, and permanent exclusion. All options are irrevocable for the duration selected. A player who has chosen a 6-month exclusion cannot request reinstatement at the 3-month mark — the full exclusion period must elapse before any reactivation can even be considered, and even then a cooling-off review is conducted before the account is reopened.

To request self-exclusion, contact our support team via live chat or email and clearly state that you wish to self-exclude, along with your preferred exclusion period. The measure will be applied within minutes. Any available balance on the account at the time of self-exclusion will be returned via the original deposit method (bKash, Nagad, Rocket, Upay, or other) within 3–5 business days.

One of the most effective ways to maintain healthy gambling habits is to set a firm limit on how much money you deposit into your account within a given time period. 99bdt supports three deposit limit types: daily (rolling 24-hour), weekly (rolling 7-day), and monthly (rolling 30-day). You can set one, two, or all three simultaneously — if you set both a daily and a weekly limit, both caps are enforced independently.

Limits can be set in Bangladeshi Taka (৳) at any amount you choose. For example, a player may set a daily limit of ৳1,000 and a monthly limit of ৳10,000. Once a limit is reached for the relevant rolling window, no further deposits via bKash, Nagad, Rocket, Upay, Visa, or Mastercard will be accepted until the window resets — regardless of whether any previous deposits were won or lost.

Reducing a limit takes effect immediately, without any delay. If you currently have a daily limit of ৳5,000 and you reduce it to ৳2,000, the new lower cap applies from the moment you confirm the change.

Increasing a limit is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This delay is intentional — it gives you time to reconsider whether increasing your limit is genuinely the right decision for your financial situation. During the 7-day review window, the original lower limit remains in force.

If you are concerned about your gambling habits, or those of someone you care about, support is available. 99bdt's own support team is your first point of contact for platform-specific actions such as setting limits, requesting time-outs, or initiating self-exclusion. For broader counselling, mental health support, or financial advice related to gambling harm, we encourage players to reach out to qualified professionals and support services.

Responsible gaming is a team-wide commitment at 99bdt, not just a set of features on a settings page. All members of our customer support team receive training on how to identify early indicators of problem gambling in player communications, how to respond sensitively and without judgement, and how to apply protective measures swiftly and correctly.

Our platform is built with responsible gaming logic embedded at the system level. Automated monitoring runs continuously across all accounts, analysing patterns such as significant increases in deposit frequency, rapid escalation in stake size, or repeated late-night session activity. When these patterns are detected, our system flags the account for a human review and, where appropriate, our support team reaches out proactively.

We do not use manipulative design practices. 99bdt does not employ artificial urgency mechanics such as countdown timers on promotions intended to pressure rushed decision-making, fake "near-miss" animations, or misleading notifications designed to draw players back to the platform against their better judgement. Our promotional terms are written in plain English and we do not bury key conditions in fine print.

We review and update our responsible gaming policies and tools on a regular basis to reflect evolving best practices in the industry. If you have feedback on how 99bdt can improve its responsible gaming programme, we genuinely welcome it — contact our team at [email protected].